Shipping Policy Overview
This Shipping and Returns document governs all orders placed for women’s shoes through vfmhighheels.com. Ka Ho Limited ships orders to the addresses customers provide at checkout. Customers must confirm that the shipping address entered is complete and accurate before payment is submitted. Ka Ho Limited is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.
Order Processing
Orders are prepared at the fulfillment facility after payment confirmation. Processing begins once payment authorization is complete and the order details pass verification. Orders placed during weekends or public holidays are processed on the next business day. Processing time is separate from shipping transit time.
Delivery Timing
Delivery timing depends on the destination and the carrier service selected at checkout. Standard delivery schedules apply to all destinations. Customers should allow additional time for remote areas and for periods of high order volume. Ka Ho Limited does not guarantee delivery on a specific calendar day.
Shipping Fees
Shipping fees are calculated at checkout based on destination and package weight, and they are displayed before payment is completed. Customers are responsible for all duties, taxes, and import charges levied by the destination country. Ka Ho Limited does not control these charges and cannot reimburse them.
Order Tracking
A tracking number is issued once the parcel leaves the fulfillment facility. Customers can follow the parcel using the tracking link sent by email or by contacting Ka Ho Limited at [email protected]. If tracking shows no movement for an extended period, the customer must contact Ka Ho Limited so an inquiry can be opened with the carrier.
14-Day No-Reason Return Policy
Customers may return eligible women’s shoes within 14 days of delivery for any reason or for no reason at all. The 14-day period begins on the date the parcel is delivered, as confirmed by the carrier’s tracking record. Requests received after the 14-day period has ended are not accepted. Every return requires a return authorization issued by Ka Ho Limited before the parcel is shipped back.
Return Conditions
Returned items must be unused and in their original packaging. Shoes must show no signs of wear, scuffing, stretching, or outdoor use. Original tags, boxes, and all materials supplied with the item must be included. Items that arrive damaged, altered, or incomplete may be refused or subject to a reduced refund. Customers must verify the fit indoors on a clean surface before deciding to return.
Damaged or Defective Items
Customers must inspect every parcel upon delivery. Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. This 7-day window matches the claim period stated in the Terms of Service and is strictly enforced. A claim must include the order number, photographs of the item, and photographs of the packaging. Claims submitted after 7 days from receipt cannot be accepted, and the item will then be handled under the standard 14-day return policy.
Return Shipping Costs
The buyer completely bears the return shipping costs. Ka Ho Limited does not issue prepaid return labels and does not reimburse postage, courier charges, insurance, or customs fees paid by the customer for the return shipment. Return shipping costs are non-refundable. Customers should use a trackable shipping method and retain the receipt until the refund is complete.
Step-by-Step Return Process
1. Contact Ka Ho Limited at [email protected] within 14 days of delivery and state the order number and the reason for the return.
2. Wait for the return authorization and the return instructions issued by Ka Ho Limited.
3. Pack the shoes in the original packaging with all supplied materials.
4. Write the return authorization number on the outside of the parcel.
5. Ship the parcel to the return address confirmed by Ka Ho Limited.
6. Send the tracking number to [email protected].
7. Wait for the inspection to be completed after the parcel arrives.
Return Shipping Address
Returned parcels must be sent to the address confirmed by Ka Ho Limited. The recipient must be Ka Ho Limited, the contact phone is +852 5322 8846, and the specific return address is Kowloon City Plaza, 128 Carpenter Road, Kowloon City. Parcels sent to any other address will be refused and returned to the sender at the sender’s expense.
Refund Processing
Refunds are issued after the returned parcel arrives and passes inspection. The refund arrival time is at least 14 days from the date Ka Ho Limited approves the return. Refunds are issued to the original payment method used at checkout. Customers must allow their bank or card issuer additional time to post the credit to the account.
PayPal Refunds
PayPal refunds take at least 14 days to arrive. Local laws require up to 30 days for PayPal refunds in some regions. Where local law requires the longer period, the 30-day period applies to PayPal refunds. Customers in those regions must allow the full 30 days before contacting Ka Ho Limited about a missing refund.
Exchanges
Ka Ho Limited does not process direct exchanges. Customers who need a different size or color must return the original item under the 14-day return policy and place a new order on vfmhighheels.com.
Cancellations
Orders can be cancelled before the parcel leaves the fulfillment facility. Once the parcel is dispatched, the order cannot be cancelled and must follow the return process.
Contact Information
Questions about shipping or returns should be sent to [email protected] or raised by phone at +852 5322 8846. Written correspondence can be sent to Kowloon City Plaza, 128 Carpenter Road, Kowloon City.